Privacy Policy

Last Updated: August 13, 2026

At Rudraaye, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website, use our services, or purchase products from us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

• Full name
• Billing and shipping address
• Phone number
• Email address
• Order and transaction details
• Payment-related information required to process your transaction
• Information you provide when contacting customer support
• Device, browser, IP address, and website usage information

We collect information that is reasonably necessary to provide our services, process orders, communicate with customers, and improve our website.

2. How We Collect Information

We may collect information:

• Directly from you when you place an order, create an account, or contact us.
• Automatically through cookies and similar technologies when you browse our website.
• Through service providers that help us operate our website, process payments, provide customer support, and fulfill orders.
• Through other service providers or partners when necessary to provide our services.

3. How We Use Your Information

We may use your information to:

• Process and fulfill your orders.
• Process payments and transactions.
• Arrange shipping and delivery.
• Process returns, refunds, and exchanges.
• Communicate with you about your orders.
• Respond to customer support requests.
• Improve our products, services, and website.
• Prevent fraud, unauthorized transactions, and misuse.
• Send promotional or marketing communications where permitted.
• Comply with applicable laws and legal requirements.

4. Sharing of Information

We may share necessary information with trusted third-party service providers who help us operate our business, including:

• Shopify and website technology providers
• Payment gateways and payment processing providers
• Shipping and logistics partners
• Customer support providers
• IT, hosting, analytics, and security service providers
• Marketing and advertising service providers where applicable

We may also disclose information when required by law or when necessary to protect our legal rights, customers, website, or business.

5. Shopify

Our online store is powered by Shopify. Shopify provides the technology that allows us to operate our online store and process information related to your use of our services.

Information submitted through our website may be processed by Shopify and other service providers involved in providing our services.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve our services, and provide relevant marketing where applicable.

You may be able to control cookies through your browser settings.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of information transmitted through the internet.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, process transactions, comply with legal obligations, resolve disputes, maintain business records, and enforce our policies.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where applicable.
• Request information about how your personal information is processed.
• Opt out of promotional communications.

You may contact us to exercise applicable privacy rights. We may need to verify your identity before processing certain requests.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Children's Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children where prohibited by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, legal requirements, or regulatory requirements.

Any updated version will be posted on this page with a revised Last Updated date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Rudraaye
Legal Name: Balram Soni
Email: rudraaye.in@gmail.com
Phone: +91 89625 41819
Address: S/O Manohar, Ward No. 27, Indorama, Pithampur, PO: Pithampur, District: Dhar, Madhya Pradesh – 454775.