Shipping Policy

Last Updated: August 13, 2026

At Rudraaye, we aim to process and deliver your orders safely and within the applicable delivery timelines.

1. Order Processing

Orders are generally processed after successful order confirmation and payment authorization.

Orders may require additional processing time during weekends, public holidays, promotional periods, or due to circumstances beyond our reasonable control.

Once your order has been dispatched, you may receive shipping and tracking information through the contact details provided during checkout.

2. Shipping & Delivery

We provide shipping services to locations covered by our available delivery partners across India.

Delivery timelines may vary depending on:

• Customer's delivery location
• Courier/serviceability
• Weather conditions
• Public holidays
• Operational or logistical delays
• Other circumstances beyond our reasonable control

The estimated delivery date shown at checkout or communicated after dispatch is an estimate and is not an absolute guarantee.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Shipping charges may vary depending on the delivery location, order details, and applicable shipping services.

4. Order Tracking

Once an order has been dispatched, tracking information may be provided to the customer through the registered email address, phone number, or other available communication channels.

Customers can use the provided tracking information to check the status of their shipment.

5. Delayed Deliveries

Although we make reasonable efforts to ensure timely delivery, delays may occur due to courier operations, weather, high shipment volumes, incorrect or incomplete address information, public holidays, or other circumstances beyond our control.

If your order is delayed, please contact us at rudraaye.in@gmail.com and we will assist you in checking the shipment status.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at the time of placing an order.

Rudraaye shall not be responsible for delivery issues caused by an incorrect, incomplete, or inaccurate shipping address provided by the customer.

7. Damaged or Incorrect Orders

Please inspect your package when you receive it.

If you receive a damaged, defective, or incorrect product, contact us at rudraaye.in@gmail.com, preferably within 48 hours of delivery, with your order details and supporting photographs or videos.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

8. Delivery Attempts and Undelivered Orders

Our delivery partners may make multiple delivery attempts depending on their operational policies.

If an order cannot be delivered because the customer is unavailable, provides an incorrect address, or otherwise fails to accept the shipment, the shipment may be returned to the sender.

Any applicable resolution for such orders will be handled according to our applicable policies.

9. Contact Information

Rudraaye
Legal Name: Balram Soni
Email: rudraaye.in@gmail.com
Phone: +91 89625 41819
Address: S/O Manohar, Ward No. 27, Indorama, Pithampur, PO: Pithampur, District: Dhar, Madhya Pradesh – 454775.

For any shipping-related questions, please contact us at rudraaye.in@gmail.com.