Return & Refund Policy

Last Updated: August 13, 2026

At Rudraaye, we aim to provide our customers with a smooth and reliable shopping experience. This Return & Refund Policy explains the conditions under which products purchased from our website can be returned or refunded.

Legal Business Name: Balram Soni
Brand Name: Rudraaye
Email: rudraaye.in@gmail.com
Phone: +91 89625 41819
Business Address: S/O Manohar, Ward No. 27, Indorama, Pithampur, PO: Pithampur, District: Dhar, Madhya Pradesh – 454775.

Returns

We accept return requests within 7 days of receiving your order.

To be eligible for a return:

• The product must be unused and in the same condition in which you received it.
• The product should be in its original packaging.
• The product should not be damaged due to customer handling.
• Proof of purchase or order details may be required.
• The return request must be submitted within 7 days of delivery.

To initiate a return, contact us at rudraaye.in@gmail.com with your order number and details of the reason for return.

Products returned without prior approval may not be accepted.

Damaged, Defective or Incorrect Products

Please inspect your order when you receive it.

If you receive a damaged, defective, or incorrect product, contact us at rudraaye.in@gmail.com as soon as possible, preferably within 48 hours of delivery.

Please provide your order number along with clear photographs or videos of the product and packaging so that we can review the issue and provide an appropriate resolution.

Non-Returnable Products

Products that have been used, damaged after delivery, or returned without their original packaging may not be eligible for return.

Certain products may also be non-returnable due to hygiene, safety, or product-specific restrictions. The applicable return conditions may be specified on the respective product page.

Return Shipping

If the return is approved because the product was damaged, defective, or incorrectly delivered, Rudraaye may arrange or reimburse the applicable return shipping cost, subject to verification.

For other eligible returns, return shipping charges may be applicable.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the amount will be processed to the original payment method used for the purchase.

Refund processing will generally be initiated within 10 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

If you have not received your approved refund after the applicable processing period, contact us at:

rudraaye.in@gmail.com

Order Cancellation

Cancellation requests should be submitted as soon as possible after placing the order.

If an order has already been processed or shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Contact Us

For any questions regarding returns or refunds, contact:

Rudraaye
Legal Name: Balram Soni
Email: rudraaye.in@gmail.com
Phone: +91 89625 41819
Address: S/O Manohar, Ward No. 27, Indorama, Pithampur, PO: Pithampur, District: Dhar, Madhya Pradesh – 454775.